In almost every public space, people are absorbed in their mobile phones, tablets, or laptops.

Some are working, others are browsing, booking appointments, shopping, or banking. Others are talking with family or friends via Facetime, Zoom or Teams or maintaining connections via their social media accounts.

However, some people are missing out: those unable to access the online world whenever they need to. These individuals might not be missing out on the digital world by choice.

Millions are impacted by digital poverty. The Digital Poverty Alliance estimates that 13-19 million people over 16 in the UK experience some form of digital poverty, with one in two older adults affected, and one in five experiencing severe digital poverty.

This issue is broader than it initially appears.

Digital exclusion in the UK has significant social and economic consequences, particularly affecting vulnerable groups such as older adults, low-income households, and rural communities.

These individuals often lack access to essential services, such as healthcare, education, and employment opportunities, which are increasingly available only online.

This exclusion is compounded by other inequalities, including educational, racial, language, gender, and health disparities.

Research identifies five key factors contributing to inadequate internet access: affordability, availability, skill level, awareness, and support.

These barriers prevent people from accessing everyday resources, increasing social isolation as they miss out on online social networks and communication tools.

Digital exclusion reflects broader social inequalities in the UK. Fortunately, there are initiatives aimed at addressing this issue.

One such initiative is the Staying Connected project, co-ordinated by North Herts & Stevenage Centre for Voluntary Services (CVS).

As part of a Hertfordshire-wide digital inclusion initiative funded by The National Lottery Community Fund, this project collaborates with local groups to combat digital poverty.

Staying Connected Digital Champions offer support by providing the necessary kit, internet access, and training to help develop digital skills and confidence.

The start of the process is to get the necessary technical tools in place. By donating second-hand mobile phones, laptops and tablets, businesses and individuals play a crucial role in bridging the digital divide.

Staying Connected ensures all donated devices are meticulously wiped of any historical data that they may contain.

Furthermore, Staying Connected addresses the issue of electronic waste by repurposing used equipment, thereby reducing the environmental footprint associated with manufacturing new devices and disposing of old ones.

This sustainable practice conserves natural resources, minimises landfill waste, and reduces greenhouse gas emissions.

For those able to donate unwanted working digital equipment to the Staying Connected project, or if you would like to enquire about becoming a Digital Champion, please email info@nhcvs.org.uk or call the CVS on 01462 689400.