New data reveals which GP surgeries in Stevenage and North Hertfordshire have the highest and lowest rated receptionists.

As part of the 2024 GP Patient Survey, residents were sent questionnaires and asked to rate their local practice’s reception and administrative team, as well as how easy it is to contact them on the phone.

The England-wide survey provides practice level assessment of patient experiences at their GP surgeries.

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Across Stevenage and North Hertfordshire, Symonds Green Health Centre was rated the GP surgery where it is easiest to get through on the phone, and the GP surgery where receptionists are rated helpful the most often.

At the other end of the table, Stanmore Medical Group in Stevenage was the surgery where the lowest percentage of patients said it was "easy" to get through on the phone.

Garden City Surgery in Letchworth was the surgery where the lowest percentage of patients rated receptionists as "helpful".

Both Stanmore Medical Group and Garden City Surgery are rated good overall by the CQC.

"Easy" to get through on the phone

Symonds Green Health Centre, Stevenage: 80 per cent

Whitwell Surgery, Whitwell: 67 per cent

Sollershott Surgery, Letchworth: 51 per cent

Birchwood & Sollershott Surgeries, Letchworth: 51 per cent

Nevells Road Surgery, Letchworth: 46 per cent

King George & Manor House Surgeries, Stevenage: 44 per cent

Shephall Health Centre, Stevenage: 44 per cent

Portmill Surgery, Hitchin: 35 per cent

Regal Chambers Surgery, Hitchin: 35 per cent

Bedwell Medical Centre, Stevenage: 34 per cent

Baldock Surgery, Baldock: 33 per cent

Garden City Surgery, Letchworth: 33 per cent

Knebworth & Marymead Practice, Stevenage: 32 per cent

Ashwell Surgery, Ashwell: 28 per cent

Bancroft Medical Centre, Hitchin: 25 per cent

Stanmore Medical Group, Stevenage: 13 per cent

Receptionists rated "helpful"

Symonds Green Health Centre, Stevenage: 95 per cent

Portmill Surgery, Hitchin: 90 per cent

Bancroft Medical Centre, Hitchin: 89 per cent

Regal Chambers Surgery, Hitchin: 84 per cent

Sollershott Surgery, Letchworth: 84 per cent

Birchwood & Sollershott Surgeries, Letchworth: 80 per cent

Shephall Health Centre, Stevenage: 80 per cent

King George & Manor House Surgeries, Stevenage: 79 per cent

Knebworth & Marymead Practice, Stevenage: 78 per cent

Bedwell Medical Centre, Stevenage: 77 per cent

Nevells Road Surgery, Letchworth: 73 per cent

Whitwell Surgery, Whitwell: 65 per cent

Ashwell Surgery, Ashwell: 65 per cent

Stanmore Medical Group, Stevenage: 64 per cent

Baldock Surgery, Baldock: 62 per cent

Garden City Surgery, Letchworth: 52 per cent